OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
171 ratings and 141 comments received in the last 90 days.
24 March 2026
Third mini purchased through Farnborough branch always consistently high standard of customer care. Kat who I dealt with in branch was friendly , knowledgeable and appreciated some of my IT challenges and worked through everything kindly with me
24 March 2026
Help given every step of the purchase and more crucially, with questions once the purchase has been made.
22 March 2026
Jack was extremely knowledgeable on all aspects of the car & sales process. He kept in touch throughout & answered my questions quickly.
21 March 2026
Rashid is fantastic, gives very good advice and is very helpful and respectful . This is the second time I have purchased through Rashid
21 March 2026
Professional without being "pushy", Helpful and Informative, listened to my requirement/desires and gave a number of options. I was allowed to make my decisions without the usual "Salesman Pressure".
19 March 2026
Incredibly personable service from all at this mini centre; it really makes the difference when purchasing a car
16 March 2026
Kept well informed of the progress throughout
16 March 2026
Smooth process, kept up to date & felt at ease.
16 March 2026
Jack was exemplary in looking after the two of us, particularly the main buyer, Gill. Patience, understanding, and listening to Gill's concerns stood out among many qualities.
26 March 2026
Did an MOT and cleaned the car within the expected time frame as I was waiting
25 March 2026
Very helpful staff and kept me updated
25 March 2026
Staff were helpful and friendly
25 March 2026
Efficient courteous and good value. Thank you!
25 March 2026
All done in good time , polite team .
24 March 2026
I was really disappointed as normally service is good. However I had to change my date due to the hire not being available but this only came about when I asked if it was still there following a call about my appointment for the original date
24 March 2026
To have the fabric roof replaced. Great job ?? Jordan was a great help and was kept informed and up to date with progress
23 March 2026
The team were really friendly and the work was really well done.
23 March 2026
Was kept informed on time scale by Stephen who was attentive. I wasn't given the option to book a timed slot when I booked the appointment. Also I asked for a couple of marks to be looked at and I also showed interest in changing my car!
22 March 2026
Good friendly welcome on arrival, Receptionist was excellent
FIND Group 1 Farnborough.
Address
- 105 Farnborough Road, Farnborough, Hampshire, GU14 6TL
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01252 882 516
Farnborough as well as surrounding areas including Aldershot, Fleet, Camberley and Farnham
Address
- Lysons Avenue, Ash Vale, Surrey, GU12 5QF
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01252 882 317
Farnborough as well as surrounding areas including Aldershot, Fleet, Camberley and Farnham
24 March 2026
Rashid was very good at listening to our needs and explaining the car options and finance options XD