About Your Local MINI Retailer | Group 1 Farnborough

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

150 ratings and 120 comments received in the last 90 days.

08 March 2026

Rashid at Group 1 was really on the ball and nothing was too much trouble and all done at our pace. Couldn't ask for more

03 March 2026

Would have given 5 stars but had a few issues around January/ February contacting BMW Regarding sorting out the car I ordered in October 2025 ??

01 March 2026

Despite some confusion following the closure of the Hindhead branch from which I bought my car, the follow on process and collection from the Farnborough branch was excellent

24 February 2026

Friendly knowledgeable and helpful staff.

18 February 2026

The sales ladies at Farnborough were very helpful however I did experience very stressful situations caused by administrative errors further up the chain and I felt I had to complain to CEO Mark George as Farnborough were unable to register my mini

13 February 2026

Rasheed was fantastic, kept us up to date throughout the whole process.

13 February 2026

Cat has been a star from start to finish, explained everything clearly and took the time to ensure I was happy with everything.

10 February 2026

The dealership were fabulous throughout, always friendly and approachable, and they kept us informed regarding tyr protracted delays in delivery

04 February 2026

Libby and Tom were excellent. Very supportive, very understanding and we are very happy with our new Mini.

04 February 2026

Libby was great with us She answered any questions we had and made us feel very welcome

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28 January 2026

Jack is knowledgeable and made the experience smooth and efficient

28 January 2026

Once again, Rashid has provided me with a professional service from the purchase to the car through to the handover meeting last weekend.

28 January 2026

I've updated my Mini and love the new model and features

24 January 2026

The service we received was very good

21 January 2026

Frequent updates on how the sale/delivery was progressing. A central contact point.

18 January 2026

We called into the showroom on NYE , knowing the car we were thinking of buying but just needed advice ref finance & a test drive. Rashid was able to give us this information, was able to locate a mini to the exact spec & have a test drive too.

18 January 2026

Great experience from the outset. Our handover ideally needed more time due to complexity of the app and my phone not having icloud ready. We were offered a follow up visit(s) for any remaining issues, we are brand new EV owners.

15 January 2026

Rashid kept us up to date regularly. He took the time to go through the specs of the car and has kindly offered us another session as it is too techy for my millennial brain! :-)

08 January 2026

Wonderful staff

01 January 2026

Professional experience'

27 December 2025

The team were amazing, I was always kept fully informed of how things were progressing & even when things weren't going quite as planned the communication was clear & honest - I always felt like I was the only customer waiting for a car.

24 December 2025

Jack Cumming from Group 1 Farnborough provided excellent service from the very beginning when I enquired about the car until delivery. He followed up on every single question I asked and didn't mind to take extra steps to help me finalize everything.

21 December 2025

Have always had excellent service from mini Farnborough

20 December 2025

Unfortunately there was a problem with the release of the car on the morning of collection which caused a very long delay, so I wasn't able to have my car until the evening which was a bit disappointing. However it was all dealt with professionally.

19 December 2025

The experience from purchase through to delivery was well managed. Jack Cummins and Tom Berry were attentive and helpful, ensuring everything progressed smoothly and that I felt confident at every stage.

16 December 2025

The whole process went very smoothly

08 March 2026

Great and speedy service.

07 March 2026

Despite the wait of 4 hours, customer service and reception kept me informed.

06 March 2026

Always very professional service and kept updated on issues

05 March 2026

Jordan was really helpful with the issues I was having with my car. He kept me updated and made the whole process easy and stress-free.

04 March 2026

Good service and communication

04 March 2026

Service Manager Josh and Technican Jordan were exemplary with Courtesy and ensured we were Greeted, Kept informed and Thank You on departure.

03 March 2026

Super service very satisfied.

02 March 2026

Your staff are excellent and the communication is clear and informative.

02 March 2026

Good communication. All arrangements very clear.

02 March 2026

Very helpful and professional care.

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02 March 2026

All good

02 March 2026

Works completed as expected and ahead of time

01 March 2026

Great servive

01 March 2026

Very efficient. Kept me fully informed.

28 February 2026

Expectations completely met

28 February 2026

Good service

25 February 2026

Excellent service from Jordan and the engineers.

24 February 2026

Great service, friendly and helpful people and I was kept informed throughout. Thank you

24 February 2026

Always a very easy quick drop off and check in service, staff always on hand to help, kept informed too, with a video summary

24 February 2026

confusion over timing of the MOT booking, not easy to get an answer the day before booking date

22 February 2026

Because I'm satisfied because I

21 February 2026

As i found that my tyres were well under the required pressure, i had a message on the screen of my mini after the service indicating that there was an issue with the tyre pressure. I assume that they were incorrectly set during the service.

21 February 2026

disappointed.Car was Booked in for the day but ended up without my car for nearly 2 working days.Communication around the fault of tyre was good.was however surprised stock wasn't available on the day?espec as I had called ahead with this issue?

21 February 2026

Excellent communication and service

20 February 2026

Great service

19 February 2026

No complaints

18 February 2026

Steve was great! He managed to get a part cheaper than originally quoted. Was frustrating that car wasn't ready on Tuesday but overall a good experience.

17 February 2026

Easy to book and check in. Jordan made contact to let me know what was happening with my car. Always polite and gave clear messages.

17 February 2026

Charlie Hyde is fab! I can email her directly and get a response and action without having to go through a call centre or reception and leave messages waiting for call backs. Her communication is fab and get things sorted.

17 February 2026

Paul was the name of the person who helped me get to the garage,as hindhead was the garage I used before it closed.everything went very smooth,and couldn't ask for more .

17 February 2026

All went well.

16 February 2026

The team supported my questions and could explain in a simple way for me to understand

15 February 2026

Completely satisfied with Group1 Mini regarding communication and expectations.

15 February 2026

I was impressed with the level of communication and the ease at which a change to the service requirements were handled

14 February 2026

Everything done swiftly with brake fluid check

14 February 2026

Excellent service

14 February 2026

They were very efficient and thorough.

12 February 2026

Top service

11 February 2026

Charlie made the experience very easy and was very accommodating. She kept me informed of everything that needed to be done. She is an asset to your company.

11 February 2026

Everyone was so welcoming, super helpful and I felt like my car was in the best hands possible!

11 February 2026

I asked them to look at my brakes as they came up as a warning last time I was there for a service. They went back, checked them and changed the pads, all without any notice.

10 February 2026

I was keep informed all staff were extremely helpful. The waiting area was clean and very comfortable. Refreshments available I very nice experience

08 February 2026

No complaints of the basic work. Courteous staff. But I arrived early to return loan car as requested, having been told the car was ready the night before, then waited 30 minutes for the car to actually be ready. Cleaned outside, but not inside.

04 February 2026

Always polite efficient timely service, all staff friendly and helpful. Checking in online option saves time for staff and customers. Kept informed through every step of the service. Good coffee! One negative is on occasions parking can be a problem.

04 February 2026

It is a good service across the board and easy.

03 February 2026

Very polite staff, nice waiting area. Kept me up to date.

03 February 2026

Attention to detail and personal service.

02 February 2026

Good communication throughout the day.

02 February 2026

All went smoothly

02 February 2026

Great service. Easy to book. Efficient staff. Please could you offer better healthy snacks or a bowl of apples and a jug of water. Looking forward to the new site as parking is horrendous.

02 February 2026

Carried out the work as explained

31 January 2026

The service was excellent but booking was not. My first appointment was cancelled and 2nd was for 11am. Got a call on Friday that my appointment was at 12.30pm on 26.01.2026. On 26th. At 10.45 I rang to check and was told that it at 11am.

29 January 2026

The staff are friendly and lovely.

29 January 2026

Quick answers.

28 January 2026

Always helpful and great service

27 January 2026

No issues

27 January 2026

Excellent service, communication and friendly staff

27 January 2026

Staff where very friendly, told me exactly what was happening and how long it would take.

26 January 2026

Fine

25 January 2026

Trim split when fitting camera. Ordered replacement and replaced the next day excellent service

25 January 2026

Excellent customer service from Jordan.

23 January 2026

All ok

21 January 2026

I was kept informed

21 January 2026

Brad dealt with all our needs quickly and efficiently and made-good on all the service promises made when we bought our latest Mini from the dealership.

21 January 2026

Charlie was great, she kept me informed of the process of my service.

20 January 2026

The car was returned with the tyre pressure set far too high. 2.6 bar when they should be 2.2bar

19 January 2026

Excellent service.

19 January 2026

Quick & easy service - friendly staff

19 January 2026

Excellent service .

18 January 2026

great thank you

17 January 2026

Staff are really friendly and helpful! Availability of parts and times was also amazing

17 January 2026

It was only an MOT but the staff were very friendly and helpful.

14 January 2026

Good service and customer service especially friendly advisor

13 January 2026

You look after your customers above and beyond

13 January 2026

Everyone was very polite and efficient

12 January 2026

The staff were unfailingly polite and empathetic

10 January 2026

Satisfied with helpful staff.

08 January 2026

Excellent customer service and friendly staff

05 January 2026

Great service thanks

01 January 2026

Charlie Hyde looked after me exceptionally well.

31 December 2025

I am extremely satisfied, Group 1 Farnborough always go the extra mile, especially Louis Denton who I have had the pleasure to deal with for the last few years.

30 December 2025

Car serviced quickly and efficiently with MOT passed.

27 December 2025

Excellent customer service is always provided by Group 1 Farnborough

24 December 2025

Good service

22 December 2025

All work completed as asked.

22 December 2025

See above

22 December 2025

Very easy to deal

20 December 2025

All involved with my mini service were very highly professional, courteous and informative which meant that I understood very well the process and outcome. A special call out to Charlie Hyde who, as ever, was excellent in her handling of the service.

20 December 2025

Efficient and business like

20 December 2025

Easy start to finish process

20 December 2025

I just was

20 December 2025

Very good

15 December 2025

First class service

15 December 2025

Happy with the person who looked after me but NOT happy was given a BMW courtesy car when specifically requested a mini - wouldn't have taken the car but had no choice as needed transport

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Group 1 Farnborough.

Address

105 Farnborough Road, Farnborough, Hampshire, GU14 6TL

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 17:00
Sun:10:00 - 16:00

Phone

01252 882 516

Map

Areas served

Farnborough as well as surrounding areas including Aldershot, Fleet, Camberley and Farnham

View map

Address

Lysons Avenue, Ash Vale, Surrey, GU12 5QF

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:CLOSED

Phone

01252 882 317

Map

Areas served

Farnborough as well as surrounding areas including Aldershot, Fleet, Camberley and Farnham

View map