OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
168 ratings and 119 comments received in the last 90 days.
21 January 2026
Frequent updates on how the sale/delivery was progressing. A central contact point.
18 January 2026
We called into the showroom on NYE , knowing the car we were thinking of buying but just needed advice ref finance & a test drive. Rashid was able to give us this information, was able to locate a mini to the exact spec & have a test drive too.
18 January 2026
Great experience from the outset. Our handover ideally needed more time due to complexity of the app and my phone not having icloud ready. We were offered a follow up visit(s) for any remaining issues, we are brand new EV owners.
15 January 2026
Rashid kept us up to date regularly. He took the time to go through the specs of the car and has kindly offered us another session as it is too techy for my millennial brain! :-)
08 January 2026
Wonderful staff
01 January 2026
Professional experience'
27 December 2025
The team were amazing, I was always kept fully informed of how things were progressing & even when things weren't going quite as planned the communication was clear & honest - I always felt like I was the only customer waiting for a car.
24 December 2025
Jack Cumming from Group 1 Farnborough provided excellent service from the very beginning when I enquired about the car until delivery. He followed up on every single question I asked and didn't mind to take extra steps to help me finalize everything.
21 December 2025
Have always had excellent service from mini Farnborough
23 January 2026
All ok
21 January 2026
I was kept informed
21 January 2026
Brad dealt with all our needs quickly and efficiently and made-good on all the service promises made when we bought our latest Mini from the dealership.
21 January 2026
Charlie was great, she kept me informed of the process of my service.
20 January 2026
The car was returned with the tyre pressure set far too high. 2.6 bar when they should be 2.2bar
19 January 2026
Quick & easy service - friendly staff
19 January 2026
Excellent service .
19 January 2026
Excellent service.
18 January 2026
great thank you
17 January 2026
It was only an MOT but the staff were very friendly and helpful.
FIND Group 1 Farnborough.
Address
- 105 Farnborough Road, Farnborough, Hampshire, GU14 6TL
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01252 882 516
Farnborough as well as surrounding areas including Aldershot, Fleet, Camberley and Farnham
Address
- Lysons Avenue, Ash Vale, Surrey, GU12 5QF
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01252 882 317
Farnborough as well as surrounding areas including Aldershot, Fleet, Camberley and Farnham
24 January 2026
The service we received was very good