OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
171 ratings and 118 comments received in the last 90 days.
18 January 2026
Great experience from the outset. Our handover ideally needed more time due to complexity of the app and my phone not having icloud ready. We were offered a follow up visit(s) for any remaining issues, we are brand new EV owners.
15 January 2026
Rashid kept us up to date regularly. He took the time to go through the specs of the car and has kindly offered us another session as it is too techy for my millennial brain! :-)
08 January 2026
Wonderful staff
01 January 2026
Professional experience'
27 December 2025
The team were amazing, I was always kept fully informed of how things were progressing & even when things weren't going quite as planned the communication was clear & honest - I always felt like I was the only customer waiting for a car.
24 December 2025
Jack Cumming from Group 1 Farnborough provided excellent service from the very beginning when I enquired about the car until delivery. He followed up on every single question I asked and didn't mind to take extra steps to help me finalize everything.
21 December 2025
Have always had excellent service from mini Farnborough
20 December 2025
Unfortunately there was a problem with the release of the car on the morning of collection which caused a very long delay, so I wasn't able to have my car until the evening which was a bit disappointing. However it was all dealt with professionally.
19 December 2025
The experience from purchase through to delivery was well managed. Jack Cummins and Tom Berry were attentive and helpful, ensuring everything progressed smoothly and that I felt confident at every stage.
18 January 2026
great thank you
17 January 2026
Staff are really friendly and helpful! Availability of parts and times was also amazing
17 January 2026
It was only an MOT but the staff were very friendly and helpful.
14 January 2026
Good service and customer service especially friendly advisor
13 January 2026
You look after your customers above and beyond
13 January 2026
Everyone was very polite and efficient
12 January 2026
The staff were unfailingly polite and empathetic
10 January 2026
Satisfied with helpful staff.
08 January 2026
Excellent customer service and friendly staff
05 January 2026
Great service thanks
FIND Group 1 Farnborough.
Address
- 105 Farnborough Road, Farnborough, Hampshire, GU14 6TL
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01252 882 516
Farnborough as well as surrounding areas including Aldershot, Fleet, Camberley and Farnham
Address
- Lysons Avenue, Ash Vale, Surrey, GU12 5QF
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01252 882 317
Farnborough as well as surrounding areas including Aldershot, Fleet, Camberley and Farnham
18 January 2026
We called into the showroom on NYE , knowing the car we were thinking of buying but just needed advice ref finance & a test drive. Rashid was able to give us this information, was able to locate a mini to the exact spec & have a test drive too.