- Home
- About Group 1 Farnborough
- Group 1 Farnborough Customer Reviews
OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
246 ratings and 199 comments received in the last 90 days.
02 August 2026
Friendly and knowledgeable salesman, Rashid. Excellent communication. Car schedule updated frequently. Car presented well on handover
30 July 2026
Rashid the sales man is very thorough in everything he does . And an extremely helpful person
29 July 2026
The whole way through from our initial visit to leaving in the mini Cat was friendly and professional. She explained everything clearly and wasn't pushy to make any decisions. Cat communicated regularly throughout the process.
23 July 2026
Rashid has an excellent knowledge of the Mini range and is always happy to offer informed advice and provide excellent customer service. There are always delays or issues to resolve and Rashid kept me informed along the way.
22 July 2026
Louis was fantastic
21 July 2026
Smooth process, Rashid the motability sales executive was great to communicate with throughout the process. He updated me my progress with the car every week until I received my car. He went through the car with me showing me how it works etc.Thanks!
20 July 2026
Rashid provided outstanding customer service. From start to finish the whole experience was stress free and support was given in every way.
18 July 2026
Excellent customer service from Rashid Lamjafjaf @Group1 Mini Farnborough. Helpful friendly + courteous with excellent knowledge of Minis. Rashid made my Mini buying experience fun enjoyable + super-easy.
15 July 2026
Staff very helpful especially Rashid. Everything went very smoothly.
14 July 2026
Cat was superb. Let us test drive three separate types of mini and answered every question accurately and quickly. Very different to Audi and their arrogance.
14 July 2026
I was guided through my options, both for the mind boggling permutations of model and trim packages and the finance. Then our sales person was prompt and clear in answering our questions along the way and kept us in the loop until delivery.
07 July 2026
Cat and Jack were great with us th out out or experience. A little stumbling block which was dealt with seamlessly which I really appreciate.
05 July 2026
Good overall service end to end and Rashid was extremely helpful
03 July 2026
Very professional
02 July 2026
We have had six Minis from Group 1 Farnborough and would always recommend the Centre. We would like to thank Brogan & Jack for their professional help and advice on the financial side and Cat for the fantastic handover experience.
26 June 2026
Two very helpful members of the sales team. Nothing was a problem for them, every step of the way.
24 June 2026
Jack and Libby at Farnborough Group 1 Mini were excellent. I walked into the showroom just to look and left signing up to my new Mini which was delivered on time two weeks later. Thank you
24 June 2026
Both Cat and Jack were so helpful. They knew I was currently without a car and went above and beyond to make sure I got into a new car asap, whilst helping me make sure it fitted my needs. 10/10 They are a credit to your dealership.
22 June 2026
Everything from start to finish with Rashid Lamjafjaf was excellent. His communication through out was amazing and nothing was to much trouble! This is my 3rd mini from Rashid and I always recommend him will always go back to him!
20 June 2026
Rashid is very patient, courteous and professional
11 June 2026
N/A
08 June 2026
helpful and efficient service and any questions quickly answered
08 June 2026
Cat went out of her way to complete the sale. Her customer service was excellent and great attention to detail.
07 June 2026
Cat kept us informed constantly regarding the status of our order and when to expect delivery. She was extremely helpful throughout. Upon delivery she gave a thorough demo of the mini and ensured everything was set up for us.
03 June 2026
I am completely satisfied with my experience at Mini Farnborough. I dealt with the same member of the team from start to finish who was brilliant. I don't know if I'm allowed to mention their name (RL) but hopefully this survey will link to them.
03 June 2026
Overall very good, i came to look at a mini in Feb and haven't had two minis before I wanted to make sure l was getting the right deal. They looked after me well and we went through all the options to the budget I gave.
03 June 2026
Everyone was very welcoming and friendly. Rashid, who handled the purchase and delivery, was fantastic. Very knowledgeable, helpful and great communication throughout.
03 June 2026
Swift delivery
01 June 2026
Excellent service and consideration. Very helpful.
30 May 2026
We were satisfied with the service provided by Jack and Rashid during the whole process till handover of our car
30 May 2026
Everyone we dealt with was superb, really helpful, keen to explain all issues and made us feel very welcome. The service from Cat, Brogan and Jack was excellent.
30 May 2026
The whole process has been smooth from ordering to the collection of the new car. My salesperson, Rashid, kept me informed with updates throughout, and he was very thorough by writing/typing everything down for me as I'm Deaf.
29 May 2026
Excellent care and support from Cat Clark in Farnborough- couldn't fault her knowledge and advice and help
27 May 2026
Cat was great. From my initial enquiry through arranging an extended test drive to the purchase and hand over, Cat was at all times unhurried , helpful and patient. She clearly knows the cars, answering all queries clearly and concisely.
23 May 2026
Excellent service
12 August 2026
Easy to book appointments & can drop vehicle off the night before if need too.
12 August 2026
Always a great service from the team!
10 August 2026
No issues encountered
08 August 2026
Because I was satisfied
07 August 2026
Had my car serviced and Jordan was my designated contact for my visit. I was kept informed as to how things were progressing . I was very impressed and the customer service was outstanding- thank you
06 August 2026
Good service
06 August 2026
Managed expectations, time frames etc from start to finish.
05 August 2026
All went to plan
05 August 2026
Easy check in, very pleasant staff, kept up to date, Great service all round thank you.
04 August 2026
Good service.
04 August 2026
I waited at the centre whilst the MOT was done and brake fluid was changed. I was grateful for the comfortable and air conditioned waiting area as it was a hot day. The staff kept me informed and it was all complete within the 2 hours quoted.
04 August 2026
Service and Jordan were excellent. Car and hoover obviously rushed. Hoovering poor. Crumbs etc left on floor. Car washed but not dried. Hot day and rush to return car(s) meant that the exterior was very streaky. Had to clean exterior when I got home.
04 August 2026
Fast service, job carried out quickly.
04 August 2026
Great communication. Easy drop off and pick up.
03 August 2026
The whole service team are fantastic, but in particular the service manager Joel and the service advisor Jordan were amazing
03 August 2026
Cleaning can be better. They kept the trash on the car door
03 August 2026
Good service
02 August 2026
Efficient service
02 August 2026
Due to the way Rasshid looked after me and exceeded my expectation
01 August 2026
Professional and friendly staff. Service completed in a timely manner. Staff kept me updated on progress.
31 July 2026
Completely satisfied
31 July 2026
Everyone ie always so welcoming and friendly. They make the whole experience really pleasurable
30 July 2026
I was told the operative would come back to me about my camera fault but my husband had to chase it and even then no one rang him back . My warranty runs out on the 4rd of Aug and it feels like you are putting us off until then.
30 July 2026
Excellent customer service service and workmanship
28 July 2026
Jordan was very good at customer service.
28 July 2026
Great service in a comfortable environment.
27 July 2026
Welcomed on arrival and on pickup - very professional service
26 July 2026
It had been exceptional.
25 July 2026
Rashid is a good customer focused member of staff ensuring I was kept informed of every step along the way.
24 July 2026
Have a few issues since the service and need to get my car back in
24 July 2026
Easy process, contacted us prior, kept in loop throughout, good hospitality, briefed at end -
23 July 2026
The service was of the quality i have come to expect every visit.
22 July 2026
.
22 July 2026
I'm a loyal customer and unfortunately had some issues with my previous car but the team looked after me. It was nice to walk into the centre after 2 years and be recognised and welcomed. I really appreciated it.
22 July 2026
No issues except nowhere to park my car when brought in for its service
21 July 2026
great customer service
21 July 2026
Issue with car following the service and have phoned three times. No one has called me back. I have asked to speak to a manager and this is not possible. I have asked how can I escalate and the only solution is for me to call back. Frustrating.
21 July 2026
Sean was polite and well organisied
21 July 2026
The team was professional, efficient, and kept me updated throughout the process. My car was returned clean and in excellent condition, and the service felt genuinely customer-focused. I appreciated the clear communication and attention to detail.
20 July 2026
Efficient service and good communication from drop off to pick up.
19 July 2026
Kept me in the loop from start to finish.
19 July 2026
No problems at all. Good communication and very polite ??
18 July 2026
An older car, good value service and attention to detail
18 July 2026
Efficient service in booking my appointment and first class work on car and super clean wash
17 July 2026
Everyone was very professional in all aspects of the service experience. Everything was explained to me before, during and after the service. An excellent experience all round.
15 July 2026
The advisor was professional, very helpful in explaining the service plan. He got the car issue fixed quickly and hassle-free.
15 July 2026
Because they care
14 July 2026
Great communication before and during the appointment. The only reason for not giving 5 stars is I felt there was a long wait whilst the car was being washed.
13 July 2026
Sorted all my issues
13 July 2026
All satisfactory
13 July 2026
Excellent service - MOT completed promptly
12 July 2026
Professional and efficient
12 July 2026
Relaxing area to wait
12 July 2026
Great attention to detail
11 July 2026
Quick, efficient service
11 July 2026
Quick efficient service
11 July 2026
Always well looked after by the team.
10 July 2026
Very happy as could get on with work using the Wi-Fi whilst I waited and the work was complete faster than expected
09 July 2026
Great service, well looked after and staff very friendly, especially Jordan
08 July 2026
I have only given 4 stars as an advisory matter was left outstanding. I was told at the time that I would be given a date for the fix within 24 hours - one week later I am still waiting and have just sent an email chasing.
08 July 2026
All handled very efficiently
06 July 2026
You did what was expected in the time you said
06 July 2026
Generally excellent, the exterior clean could be improved
06 July 2026
Car serviced on time
06 July 2026
Excellent levels of care and communication.
05 July 2026
Great team always excellent service
05 July 2026
Everyone met was very knowledgeable and helpful as well as being charming and friendly.
05 July 2026
A large amount of duplication regarding 'booking in' and collection information, for some reason they did not want my email when I booked in, so I received a number of 'phone messages with garbled details and references about videos etc.
04 July 2026
I came to the workshop at short notice. The team were very helpful and solved the problem within 24 hrs
04 July 2026
When we dropped it off a very friendly & helpful guy talked us through the service asked when we wanted the car back we said 2pm we got a phone call at 1.30pm all done a valeted very good sevuce
03 July 2026
Everyone was friendly and helpful
01 July 2026
Brad was excellent, friendly and accommodating
30 June 2026
Jordan was very helpful. I have an ongoing noise in the engine ( intermittent) which he has been trying to sort out for me.
30 June 2026
Changing of Front Disc Brake Pads on Mini completed on time, and the car was returned having been vacuumed, washed and looking very smart. Meanwhile I enjoyed coffee and biscuits while catching up on the news.
30 June 2026
I dropped my car off at 7.10am, no other cars in the car park at that time, my car was ready at 5.25pm, felt a long day, however your staff are very professional and polite.
29 June 2026
Professional and Friendly Service as always. Thankyou.
29 June 2026
Charged slightly less than quoted. Car very well cleaned as well.
29 June 2026
Fitted me in last minute. Fabulous customer care as ever.
29 June 2026
Csuse they were very friendly at the end of the service.
29 June 2026
Met on arrival, informed of what service was being carried. Car returned within 2 hours service items done, car washed and vacuumed.
29 June 2026
Really efficient from start to finish! From check in and reception. Loved the personal video after the work was done with Jordan. They kept in contact throughout the process! And cleaned the car which I love. Highly recommend.
28 June 2026
All went smoothly and Cat was great to deal with.
27 June 2026
Next to the planned work my MINI had some additional items that needed attention. Christopher ensured these were taken care of as well, so my car would be fully ready for my summer roadtrip.
27 June 2026
Very helpful, professional, experienced and excellent customer service.
27 June 2026
Was handled very well at Ash Vale. One issue I did have was the automated booking system that decided to book me in to a Cambridge after sales. I had to phone to correct the issue to use the much closer Ash Vale service centre.
26 June 2026
No fuss or hassle, work was finished in the quoted time.
25 June 2026
Early drop off, collection day after easily arranged. Simple payment process online. Well informed throughout process by staff (Jordan)
25 June 2026
Professional and helpful
24 June 2026
Great service
24 June 2026
Kept up to date on car issues and explained well
23 June 2026
.
23 June 2026
Professional and courteous service
22 June 2026
At the time we were very satisfied. As always the team kept in touch, were polite and we would have given five stars. However, we collected the car on Wednesday afternoon and had the same fault on Friday morning, so far from ideal.
22 June 2026
Welcoming, efficient, respectful and kept informed. I stayed on site whilst my mini had a big service/mot & valet. Also new tyres were required and replaced. I also went over to the sales building to look at new minis.
22 June 2026
It was a very good service
22 June 2026
Happy with the centre, although had to wait over 30mins to pay and collect my keys
22 June 2026
Prompt polite service
21 June 2026
This MOT and brake fluid change was really good. The lady who I booked it with was brilliant. She found a convenient date before the MOT was due to run out.
20 June 2026
Very satisfied with the level of customer service I received here. Very polite, professional and friendly. Reason for 1 star down is that I requested no car wash and it was going to be washed if I hadn't reiterated that on the phone after its MOT.
20 June 2026
Always fast, good customer focus, and really appreciate the improvements on the guest WiFi so I could finally work properly without lags and interruptions
20 June 2026
Great service
20 June 2026
Excellent service from start to finish. Kept informed of progress, and problems as the arose.
18 June 2026
Completely professional service.
18 June 2026
They did the job in the time given and had complimentary wash
17 June 2026
Very professional from start to finish, I was kept up to date throughout and the work was completed on time as expected
17 June 2026
Everything went smoothly and I got my car back in good time.
16 June 2026
Easy to book, friendly polite attentive staff, kept me updated on progress of my vehicle, loved the fact I was offered free wash for my car, very happy with service from start to finish
15 June 2026
Service was excellent
14 June 2026
Smooth check in - prompt service- helpful explanation on completion from Christopher Gosteloe
13 June 2026
Communication was excellent from Jordan
12 June 2026
Car was booked in quickly, I was phoned and told when it would be ready, and it was ready when stated. Appreciated it being cleaned as well.
12 June 2026
The team of engineers - Jordan in particular - went above and beyond to do a fantastic job of diagnosing and respiring my Mini. Couldn't fault the service we received. ?? satisfied and very grateful for how efficiently they handled everything.
10 June 2026
polite and receptive
10 June 2026
Everything went well
10 June 2026
.
10 June 2026
I was kept up to date throughout the day not just through the app. The personal touch and attention is appreciated.
09 June 2026
Clear comms. Only issue was with a tyre which was fixed rapidly when flagged by the team at the end of their day.
09 June 2026
No pressure to buy a car, came back a second time after making an appointment to go through all my options.. giving them my budget ( no deals to be had) I was able to order my dream car with added extras
08 June 2026
Everything worked
08 June 2026
VG service throughout; including being kept up to date whilst work being carried out. Nice touch with the complementary valet. Very satisfied throughout.
08 June 2026
You did everything you said you would do when I booked on time and on price. Staff I met at the garage was polite, informative and very helpful.
08 June 2026
Good service
07 June 2026
Jordan who looked after me was great. For some strange reason you have changed your system to show ownership of my car by my husband which is incorrect. Otherwise I would have given 5 stars
07 June 2026
I spoke to someone from the call centre to book my brake pad replacement and I wasn't given specific details about the night before drop off and key safe procedures. I was told they would come with my online check-in but they didn't.
07 June 2026
I was charged for an un requested topping up of the windscreen washer fluid when the car was having an oil & brake fluid change
07 June 2026
Very friendly and efficient.
07 June 2026
All the staff were very polite and professional. Chris in particular was very helpful in setting up my CarPlay navigation up.
06 June 2026
Confident leaving with you as ever.
06 June 2026
Good communication and customer service but it's disappointing that Group One Hindhead has closed. This means a one hour round trip to Ash Vale twice in one day from our home.
06 June 2026
I was told the car would be ready at 4:30 and it wasn't until 5:30. I even mentioned I had other comittments at 5:30 + when I turnt up on the day after having my appointment cancelled the week prior, that I was an add on as my booking wasn't visible.
06 June 2026
Great staff who understood the issue that I was having with my car and the technician kept me informed of the work and the issue was resolved to my satisfaction. Much better experience at Group 1 Farnborough compared to Guildford!
06 June 2026
Jordan kept me updated with progress of the brake pads, advising the discs needed replacing too. It was a waiting appointment and to still due to take 2hrs. It took 3 hours with car wash. No one told me I would be waiting that long. Work done was ok.
05 June 2026
All went smoothly thank you
05 June 2026
Easy check in, car was ready on time
05 June 2026
Friendly and helpful staff
05 June 2026
All good
05 June 2026
Excellent customer service
04 June 2026
I would have given 5 but had some problems with the replacement of my air conditioning system but it was resolved by service advisor very quickly and sympathetically.
03 June 2026
All the staff are very professional. And I'm kept in informed throughout the day of what's happening to my Vehicle and at what stage it is at in the service department.
03 June 2026
Always great service.
02 June 2026
Everyone was so helpful and respectful.
01 June 2026
First time at Farnborough branch
01 June 2026
Excellent communication between Jordan and myself
01 June 2026
Good communication, helpful, efficient.
01 June 2026
Ver good
28 May 2026
Efficient. Easy on-line booking and checking in. Self service check-in on arrival works well with no queue. Car ready when requested. No complaints at all.
28 May 2026
Very efficient
28 May 2026
Very efficient reception. Service carried out in good time. Feedback from Jordan throughout.
27 May 2026
Car went in on time & completed on time.
27 May 2026
Great service as always.
27 May 2026
Friendly helpful staff. Fully informed of work to be carried out and cost at time of booking appt
27 May 2026
Car was serviced & washed without any issue & in a timely manner. I received regular progress reports & my advisor was helpful & friendly.
27 May 2026
Nothing to add
23 May 2026
Professional service
23 May 2026
Excellent service. Very efficient. Very polite staff and the coffee was much appreciated whilst waiting.
23 May 2026
Friendly staff, good service. Could have done with a bit more space to be able to work from.
23 May 2026
Kept up to date with progress, contacted regularly. Everything good
22 May 2026
Excellent communication & prompt updates on progress with the service
20 May 2026
Great value for money
19 May 2026
Although the repair did take two days to complete, I was kept informed and it was pleasing to have the the service engineer to explain what was done and willing to answer any questions.
19 May 2026
I was able to secure an appointment with a reasonable wait. On the day evrything was on time and clearly explained.
18 May 2026
Brad was fabulous and ensured I got my mini back by lunchtime which was just what I needed.
18 May 2026
All went well and in time frame
FIND Group 1 Farnborough.
Address
- 105 Farnborough Road, Farnborough, Hampshire, GU14 6TL
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01252 882 516
Farnborough as well as surrounding areas including Aldershot, Fleet, Camberley and Farnham
Address
- Lysons Avenue, Ash Vale, Surrey, GU12 5QF
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01252 882 317
Farnborough as well as surrounding areas including Aldershot, Fleet, Camberley and Farnham
04 August 2026
Rashid updated me along the way, car was ready before the date which was great and the whole experience was very positive