OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
149 ratings and 103 comments received in the last 90 days.
21 August 2025
Fast and efficient
15 August 2025
The process was very easy in buying the car and I was kept in touch throughout the whole process. Delivery was smooth and again no pressure. I was taken through how the car operates, quite different from my previous one,
12 August 2025
Apart from the delay in the vehicle arriving to us, everything was fine.
11 August 2025
Professional and helpful throughout
05 August 2025
Really excellent service from my Sales contact keeping me updated
05 August 2025
Very straightforward and simple.
04 August 2025
The team at farnbrough are all very helpful would t go anywhere else for a mini
02 August 2025
Well informed throughout the process
02 August 2025
James who was helping me was absolutely fantastic I couldn't fault him he was professional and very knowledgeable he even came in on his day off to do handover with me. He is a star and deserves the world, He is a credit to mini and his team
10 September 2025
Lewis kept in touch to let us know progress of car repairs. Good value for money and ease of access on date suitable for us. Very exceptional premises and reception area.
09 September 2025
Work completed to high standards and excellent communication on status
08 September 2025
Felt the whole process was very efficient and I was kept informed. Charlie was very informative and told me what was happening.
08 September 2025
Excellent customer service and efficiency on the day.
08 September 2025
Everything was explained to me
08 September 2025
Staff always very polite
07 September 2025
Issue seems to have been resolved
07 September 2025
Efficient and friendly
07 September 2025
Part on the shelf and could pick up same day.
02 September 2025
Easy to schedule my service, very welcomed when we arrived and I liked having someone specific assigned to manage payment and collection after the service
07 September 2025
Jack at Group 1 Farnborough made the whole experience a pleasure, gave me honest advice, kept me updated with progress but at the same time gave me breathing space. Really knowledgeable young man with excellent customer awareness, an asset to Group1.