OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
153 ratings and 118 comments received in the last 90 days.
13 February 2026
Rasheed was fantastic, kept us up to date throughout the whole process.
13 February 2026
Cat has been a star from start to finish, explained everything clearly and took the time to ensure I was happy with everything.
10 February 2026
The dealership were fabulous throughout, always friendly and approachable, and they kept us informed regarding tyr protracted delays in delivery
04 February 2026
Libby was great with us She answered any questions we had and made us feel very welcome
04 February 2026
Libby and Tom were excellent. Very supportive, very understanding and we are very happy with our new Mini.
28 January 2026
Jack is knowledgeable and made the experience smooth and efficient
28 January 2026
Once again, Rashid has provided me with a professional service from the purchase to the car through to the handover meeting last weekend.
28 January 2026
I've updated my Mini and love the new model and features
24 January 2026
The service we received was very good
19 February 2026
No complaints
18 February 2026
Steve was great! He managed to get a part cheaper than originally quoted. Was frustrating that car wasn't ready on Tuesday but overall a good experience.
17 February 2026
Easy to book and check in. Jordan made contact to let me know what was happening with my car. Always polite and gave clear messages.
17 February 2026
Charlie Hyde is fab! I can email her directly and get a response and action without having to go through a call centre or reception and leave messages waiting for call backs. Her communication is fab and get things sorted.
17 February 2026
Paul was the name of the person who helped me get to the garage,as hindhead was the garage I used before it closed.everything went very smooth,and couldn't ask for more .
17 February 2026
All went well.
16 February 2026
The team supported my questions and could explain in a simple way for me to understand
15 February 2026
Completely satisfied with Group1 Mini regarding communication and expectations.
15 February 2026
I was impressed with the level of communication and the ease at which a change to the service requirements were handled
14 February 2026
Everything done swiftly with brake fluid check
FIND Group 1 Farnborough.
Address
- 105 Farnborough Road, Farnborough, Hampshire, GU14 6TL
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01252 882 516
Farnborough as well as surrounding areas including Aldershot, Fleet, Camberley and Farnham
Address
- Lysons Avenue, Ash Vale, Surrey, GU12 5QF
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01252 882 317
Farnborough as well as surrounding areas including Aldershot, Fleet, Camberley and Farnham
18 February 2026
The sales ladies at Farnborough were very helpful however I did experience very stressful situations caused by administrative errors further up the chain and I felt I had to complain to CEO Mark George as Farnborough were unable to register my mini