OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
164 ratings and 121 comments received in the last 90 days.
04 February 2026
Libby was great with us She answered any questions we had and made us feel very welcome
28 January 2026
Jack is knowledgeable and made the experience smooth and efficient
28 January 2026
I've updated my Mini and love the new model and features
28 January 2026
Once again, Rashid has provided me with a professional service from the purchase to the car through to the handover meeting last weekend.
24 January 2026
The service we received was very good
21 January 2026
Frequent updates on how the sale/delivery was progressing. A central contact point.
18 January 2026
Great experience from the outset. Our handover ideally needed more time due to complexity of the app and my phone not having icloud ready. We were offered a follow up visit(s) for any remaining issues, we are brand new EV owners.
18 January 2026
We called into the showroom on NYE , knowing the car we were thinking of buying but just needed advice ref finance & a test drive. Rashid was able to give us this information, was able to locate a mini to the exact spec & have a test drive too.
15 January 2026
Rashid kept us up to date regularly. He took the time to go through the specs of the car and has kindly offered us another session as it is too techy for my millennial brain! :-)
08 February 2026
No complaints of the basic work. Courteous staff. But I arrived early to return loan car as requested, having been told the car was ready the night before, then waited 30 minutes for the car to actually be ready. Cleaned outside, but not inside.
04 February 2026
Always polite efficient timely service, all staff friendly and helpful. Checking in online option saves time for staff and customers. Kept informed through every step of the service. Good coffee! One negative is on occasions parking can be a problem.
04 February 2026
It is a good service across the board and easy.
03 February 2026
Very polite staff, nice waiting area. Kept me up to date.
03 February 2026
Attention to detail and personal service.
02 February 2026
Good communication throughout the day.
02 February 2026
Great service. Easy to book. Efficient staff. Please could you offer better healthy snacks or a bowl of apples and a jug of water. Looking forward to the new site as parking is horrendous.
02 February 2026
All went smoothly
02 February 2026
Carried out the work as explained
31 January 2026
The service was excellent but booking was not. My first appointment was cancelled and 2nd was for 11am. Got a call on Friday that my appointment was at 12.30pm on 26.01.2026. On 26th. At 10.45 I rang to check and was told that it at 11am.
FIND Group 1 Farnborough.
Address
- 105 Farnborough Road, Farnborough, Hampshire, GU14 6TL
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01252 882 516
Farnborough as well as surrounding areas including Aldershot, Fleet, Camberley and Farnham
Address
- Lysons Avenue, Ash Vale, Surrey, GU12 5QF
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01252 882 317
Farnborough as well as surrounding areas including Aldershot, Fleet, Camberley and Farnham
04 February 2026
Libby and Tom were excellent. Very supportive, very understanding and we are very happy with our new Mini.