OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
177 ratings and 127 comments received in the last 90 days.
04 June 2025
Calories was very professional and helpful
04 June 2025
A great hand over experience from Jack and constant communication throughout the process
02 June 2025
The sales team, particularly Rashid, is honest, helpful and patient. When I need my next mini, I will go to Rashid!
27 May 2025
As always the service I received from Rashid and his team was excellent. And in his absence Brogan bridged the gap. Great team and I was looked after very well
26 May 2025
Callum was brilliant and very helpful it was a pleasure doing business with him. He was very helpful and very polite.
22 May 2025
Very helpful and professional. I felt confident of receiving a very competent service from them.
19 May 2025
There was a delay with delivery but I'm not going to mark this down as Jack was very good at keeping me informed and updated. The situation was out of his control but he was very helpful. I've had a small issue but this was sorted very quickly.
16 April 2025
Very helpful and respectful
15 April 2025
Mini made it very confusing and difficult to buy this car. They also delayed delivery on 2 occasions. I don't think it's the dealer's fault - it's the central Mini process.
08 June 2025
No issues, speedy service, given courtesy car at no cost and my vehicle was cleaned and had a health check.
08 June 2025
As above
08 June 2025
Staff very polite Comfortable place for waiting. Complementary car clean very welcome.
07 June 2025
I was looked after and speedily
07 June 2025
I took our 2012 70,000 mile Mini in as the car heater was not working; it was quickly diagnosed that the thermostat in the thermostat housing was not working, thus depriving the cabin radiator of heated coolant. A new part & coolant was soon fitted!
06 June 2025
I was kept informed about the progress at regular intervals
06 June 2025
Louis is great. Very responsive and has really helped me with my ongoing problems. I know he's worked really hard to get me the right outcome
05 June 2025
Great service
04 June 2025
Very good communications around service (especially during), clear explanation of what was needed etc
04 June 2025
Great customer service from originally booking to speedy service and good communication on the day.
07 June 2025
I was really pleased until a small dent was spotted on my brand new car before I left the showroom. It was picked up and fixed a couple of days later but it did take the shine off the experience.