OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
181 ratings and 129 comments received in the last 90 days.
15 April 2025
Mini made it very confusing and difficult to buy this car. They also delayed delivery on 2 occasions. I don't think it's the dealer's fault - it's the central Mini process.
08 April 2025
Very kind person. Very patient, polite and kind.
07 April 2025
Our Sales Contact James Stone was exceptional. He took time to understand our needs and to answer our questions in an unhurried way.
07 April 2025
James was really helpful without being overbearing. He kept me updated through the whole experience. Explained everything and answered all my questions. Still keeping in touch to see how things are going.
05 April 2025
Again a Rashid was very helpful, very knowledgeable and all round likeable guy which made us choose Farnborough over our nearest mini garage (Mayfair)
01 April 2025
The staff were exceptional but the overall experience was very disappointing. We made the payment for the car on Friday 21st March but were unable to take delivery for more than a week due to internal issues.
29 March 2025
Easy and straightforward
29 March 2025
Great service
27 March 2025
After a disappointing experience with my initial car purchase, Jack Cummings and Brogan Fielding delivered excellent customer service and were brilliant at rectifying the situation. Their communication throughout the experience made me feel valued.
21 April 2025
Nice people easy to talk to and having one person who is your contact really helps
21 April 2025
As expected
17 April 2025
Great customer service
14 April 2025
Top company
14 April 2025
Tyre pressures out the morning after the visit. One too low and one too high. No video from the health check so no idea whether it was even carried out. Compensation offered as a free wash and vac plus £14 discount on next MOT test.
13 April 2025
Everyone was very professional and cutious
13 April 2025
Good communication and MOT quickly undertaken
13 April 2025
Kept informed of progress. Car returned cleaned as requested.
11 April 2025
Minis are good anyway your sevicing keep them there
11 April 2025
All good
16 April 2025
Very helpful and respectful