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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
211 ratings and 172 comments received in the last 90 days.
08 June 2026
Cat went out of her way to complete the sale. Her customer service was excellent and great attention to detail.
08 June 2026
helpful and efficient service and any questions quickly answered
07 June 2026
Cat kept us informed constantly regarding the status of our order and when to expect delivery. She was extremely helpful throughout. Upon delivery she gave a thorough demo of the mini and ensured everything was set up for us.
03 June 2026
Overall very good, i came to look at a mini in Feb and haven't had two minis before I wanted to make sure l was getting the right deal. They looked after me well and we went through all the options to the budget I gave.
03 June 2026
I am completely satisfied with my experience at Mini Farnborough. I dealt with the same member of the team from start to finish who was brilliant. I don't know if I'm allowed to mention their name (RL) but hopefully this survey will link to them.
03 June 2026
Swift delivery
03 June 2026
Everyone was very welcoming and friendly. Rashid, who handled the purchase and delivery, was fantastic. Very knowledgeable, helpful and great communication throughout.
01 June 2026
Excellent service and consideration. Very helpful.
30 May 2026
We were satisfied with the service provided by Jack and Rashid during the whole process till handover of our car
30 May 2026
Everyone we dealt with was superb, really helpful, keen to explain all issues and made us feel very welcome. The service from Cat, Brogan and Jack was excellent.
30 May 2026
The whole process has been smooth from ordering to the collection of the new car. My salesperson, Rashid, kept me informed with updates throughout, and he was very thorough by writing/typing everything down for me as I'm Deaf.
29 May 2026
Excellent care and support from Cat Clark in Farnborough- couldn't fault her knowledge and advice and help
27 May 2026
Cat was great. From my initial enquiry through arranging an extended test drive to the purchase and hand over, Cat was at all times unhurried , helpful and patient. She clearly knows the cars, answering all queries clearly and concisely.
23 May 2026
Excellent service
11 May 2026
Rashid has been brilliant from the initial conversation through to handover
08 May 2026
Great reception when arrived Rashid was brilliant. The unveiling the instruction to use the vehicle the attention to detail in explaining all the instruments how they worked . Having dealt with Rashid before did not expect anything different.Chas
06 May 2026
Rashid at Farnborough was outstanding, he gave excellent customer service and couldn't have improved, we would give him 100 stars! The centre was beautifully designed and professional. Plus having water for dogs and being dog friendly was great.
06 May 2026
Rashid looked after us very well, gave excellent help and advice and guided us through the process.
05 May 2026
Catherine and Jack are helpful and response quick
01 May 2026
Rashid did an outstanding job once again (this is the 8th Mini in our family) and is definitely our trusted advisor. He has shown time and again that he is focused on the best car for us and his guidance and support is very much appreciated.
29 April 2026
Cat Clark was incredibly helpful and patient
21 April 2026
Wry friendly and helpful
15 April 2026
Rashid Lamjafjaf was exemplary. He was patient, knowledgeable, calm with a professional but friendly manner. He explained everything without being pushy or time wasting, and is very good at his job. The experience with him was smooth and enjoyable.
09 April 2026
Rashid was helpful and kept us informed all the way through
06 April 2026
Great communication throughout & perfect delivery
06 April 2026
Salesman Raj was brilliant .He answered every question we had and he knew everything about the car . Thats why ive given 5 stars would have given10.
05 April 2026
We had a lovely experience visiting the Farnborough showroom. We were looked after by Jack Cummings. He is very knowledgeable, courteous, full of energy, and we love his enthusiasm for the brand. The whole process from beginning to end was faultless.
02 April 2026
The whole process from start to finish was seamless. The attention to detail was great and Jack explained everything throughout.
02 April 2026
Excellent customer service and support throughout the journey to the new car. Lots of extra little touches and communication was great throughout.
01 April 2026
Callum was great very helpful and informative I had a delay getter no my car purchased in September and picked it up 31st March Then on the day I picked the car up the finances were not completed so had to wait 2 days as over the weekend
31 March 2026
Jack was great, helpful and exceptionally friendly throughout the process
30 March 2026
Excellent service from the team
30 March 2026
Despite the change in dealership, I still feel like I was looked after when it must have been difficult taking on new customers halfway through the process.
24 March 2026
Rashid was very good at listening to our needs and explaining the car options and finance options XD
24 March 2026
Third mini purchased through Farnborough branch always consistently high standard of customer care. Kat who I dealt with in branch was friendly , knowledgeable and appreciated some of my IT challenges and worked through everything kindly with me
24 March 2026
Help given every step of the purchase and more crucially, with questions once the purchase has been made.
22 March 2026
Jack was extremely knowledgeable on all aspects of the car & sales process. He kept in touch throughout & answered my questions quickly.
21 March 2026
Professional without being "pushy", Helpful and Informative, listened to my requirement/desires and gave a number of options. I was allowed to make my decisions without the usual "Salesman Pressure".
21 March 2026
Rashid is fantastic, gives very good advice and is very helpful and respectful . This is the second time I have purchased through Rashid
19 March 2026
Incredibly personable service from all at this mini centre; it really makes the difference when purchasing a car
14 June 2026
Smooth check in - prompt service- helpful explanation on completion from Christopher Gosteloe
13 June 2026
Communication was excellent from Jordan
12 June 2026
The team of engineers - Jordan in particular - went above and beyond to do a fantastic job of diagnosing and respiring my Mini. Couldn't fault the service we received. ?? satisfied and very grateful for how efficiently they handled everything.
12 June 2026
Car was booked in quickly, I was phoned and told when it would be ready, and it was ready when stated. Appreciated it being cleaned as well.
10 June 2026
I was kept up to date throughout the day not just through the app. The personal touch and attention is appreciated.
10 June 2026
polite and receptive
10 June 2026
Everything went well
10 June 2026
.
09 June 2026
No pressure to buy a car, came back a second time after making an appointment to go through all my options.. giving them my budget ( no deals to be had) I was able to order my dream car with added extras
09 June 2026
Clear comms. Only issue was with a tyre which was fixed rapidly when flagged by the team at the end of their day.
08 June 2026
VG service throughout; including being kept up to date whilst work being carried out. Nice touch with the complementary valet. Very satisfied throughout.
08 June 2026
You did everything you said you would do when I booked on time and on price. Staff I met at the garage was polite, informative and very helpful.
08 June 2026
Good service
08 June 2026
Everything worked
07 June 2026
I spoke to someone from the call centre to book my brake pad replacement and I wasn't given specific details about the night before drop off and key safe procedures. I was told they would come with my online check-in but they didn't.
07 June 2026
All the staff were very polite and professional. Chris in particular was very helpful in setting up my CarPlay navigation up.
07 June 2026
I was charged for an un requested topping up of the windscreen washer fluid when the car was having an oil & brake fluid change
07 June 2026
Very friendly and efficient.
07 June 2026
Jordan who looked after me was great. For some strange reason you have changed your system to show ownership of my car by my husband which is incorrect. Otherwise I would have given 5 stars
06 June 2026
Great staff who understood the issue that I was having with my car and the technician kept me informed of the work and the issue was resolved to my satisfaction. Much better experience at Group 1 Farnborough compared to Guildford!
06 June 2026
I was told the car would be ready at 4:30 and it wasn't until 5:30. I even mentioned I had other comittments at 5:30 + when I turnt up on the day after having my appointment cancelled the week prior, that I was an add on as my booking wasn't visible.
06 June 2026
Jordan kept me updated with progress of the brake pads, advising the discs needed replacing too. It was a waiting appointment and to still due to take 2hrs. It took 3 hours with car wash. No one told me I would be waiting that long. Work done was ok.
06 June 2026
Good communication and customer service but it's disappointing that Group One Hindhead has closed. This means a one hour round trip to Ash Vale twice in one day from our home.
06 June 2026
Confident leaving with you as ever.
05 June 2026
Friendly and helpful staff
05 June 2026
All went smoothly thank you
05 June 2026
Excellent customer service
05 June 2026
Easy check in, car was ready on time
05 June 2026
All good
04 June 2026
I would have given 5 but had some problems with the replacement of my air conditioning system but it was resolved by service advisor very quickly and sympathetically.
03 June 2026
All the staff are very professional. And I'm kept in informed throughout the day of what's happening to my Vehicle and at what stage it is at in the service department.
03 June 2026
Always great service.
02 June 2026
Everyone was so helpful and respectful.
01 June 2026
Good communication, helpful, efficient.
01 June 2026
First time at Farnborough branch
01 June 2026
Ver good
01 June 2026
Excellent communication between Jordan and myself
28 May 2026
Efficient. Easy on-line booking and checking in. Self service check-in on arrival works well with no queue. Car ready when requested. No complaints at all.
28 May 2026
Very efficient reception. Service carried out in good time. Feedback from Jordan throughout.
28 May 2026
Very efficient
27 May 2026
Nothing to add
27 May 2026
Car went in on time & completed on time.
27 May 2026
Great service as always.
27 May 2026
Car was serviced & washed without any issue & in a timely manner. I received regular progress reports & my advisor was helpful & friendly.
27 May 2026
Friendly helpful staff. Fully informed of work to be carried out and cost at time of booking appt
23 May 2026
Friendly staff, good service. Could have done with a bit more space to be able to work from.
23 May 2026
Kept up to date with progress, contacted regularly. Everything good
23 May 2026
Excellent service. Very efficient. Very polite staff and the coffee was much appreciated whilst waiting.
23 May 2026
Professional service
22 May 2026
Excellent communication & prompt updates on progress with the service
20 May 2026
Great value for money
19 May 2026
Although the repair did take two days to complete, I was kept informed and it was pleasing to have the the service engineer to explain what was done and willing to answer any questions.
19 May 2026
I was able to secure an appointment with a reasonable wait. On the day evrything was on time and clearly explained.
18 May 2026
Brad was fabulous and ensured I got my mini back by lunchtime which was just what I needed.
18 May 2026
All went well and in time frame
17 May 2026
The service has been excellent from the initial appointment and test drive, regular communication by email right up to the collection of the new car. My contact, Rashid, was great, took his time to communicate with me as I'm Deaf.
17 May 2026
Good communication and no hidden extras
13 May 2026
Professional/helpful staff, good communication, prompt service, pleasant reception/waiting area.
12 May 2026
Service is always top notch
11 May 2026
I have already taken part in a telephone survey and don't wish to do more.
09 May 2026
Informed how service was going throughout the day.
08 May 2026
Just that all went well,had no issues
06 May 2026
I was kept informed about when my car would be ready. Jordan called to suggest a service because it was due in June so that saved me a trip back
06 May 2026
Good communication, ease to book, hassle free service
04 May 2026
Sean kept me up to date with the progress of my car, so there was no wondering on how it was getting on in the workshop.
04 May 2026
Jordan was very helpful and explained everything in detail what was going to happen and the timings, which worked out quicker than expected.
04 May 2026
Kept me informed. Including minor delay and the rectification for it.
03 May 2026
Everything happened very smoothly
03 May 2026
good timely service.
03 May 2026
Grumpy to have to travel to Farnborough now but service spot on!
02 May 2026
I booked my car in for a diagnostic, I dropped it off at 9am and at around 2.30 pm I was called to say my car was about to go in, I would get a call back in 2 hours with an update, I was called back, but was told that they hadn't looked at my car!
30 April 2026
Great communication
30 April 2026
What started out as a not so great experience was turnt around by Josh. He ended up helping speed things up and in the end we had a better experience
29 April 2026
Everything went smoothly from start to Finish. Talked through all with Jordan (A very polite and knowledgeable young man) on collection of car. Happy with everything thank you.
29 April 2026
The guys were friendly and thourough amd made sure my car was in tip top condition before sending it home.
28 April 2026
Friendly & efficient service. With high quality of workmanship. Very pleased.
27 April 2026
Very professional
27 April 2026
Slick service
25 April 2026
Excellent customer service.
23 April 2026
The service was great
22 April 2026
Excellent experience
22 April 2026
Service was vey good, waiting time was perfect , everything with mechanics were great
21 April 2026
Very helpful and accommodating. When they realised I had an issue staying/waiting all day for my car to be serviced they prioritised it so I didn't have to wait all day.
20 April 2026
Great experience! The team did a wonderful job of keeping me in the loop from start to finish.
20 April 2026
Was kept informed throughout and very polite to me
19 April 2026
Detail explanation of car problems
15 April 2026
ALL staff were very welcoming, polit and very helpful. Especially keeping me informed of progress being made with the work being don.
14 April 2026
Thorough examination of the car and feedback, kept informed of progress, even the setbacks.
14 April 2026
I was well looked after by Josh who was very understanding with my lack of
13 April 2026
Well done and nicely explained as to what was being done. Kept me informed on the progress
12 April 2026
My car has a 2014 plate and is actually a 2017 car, after my service and MOT, your member of staff didn't realise this, he said, oops, that caught me out! And couldn't really give me a price on my next service, NOT ENOUGH CHARACTERS TO FINISH!!
09 April 2026
Always a very professional job
09 April 2026
A very warm, polite and professional welcome on arrival and work was completed within the timeframe I was given - it was actually completed before!
08 April 2026
Good communication throughout visit from my customer adviser.
08 April 2026
Prompt service
08 April 2026
From start to finish the process was very easy and everyone very helpful
06 April 2026
Your customer service Agent Jordan was excellent
06 April 2026
The service I received was excellent
05 April 2026
First class service throughout
05 April 2026
Efficient and communicative
05 April 2026
Very helpful, great communication from Josh especially
04 April 2026
Very smooth, efficient service, good value.
01 April 2026
Vehicle was collected in an unroadworthy condiction and had to be returned for the fault to be rectified. The vehicle clearly had not been road tested before it was released from the workshop. Refer to telephone feedback given to Group 1.
01 April 2026
The agent, Jordan, was so very helpful. He kept me up to date all the time so I knew exactly what was going on.
01 April 2026
Good service, no issues
01 April 2026
I was very satisfied with my experience. The check-in process was quick and efficient, which was especially important as I dropped my car off before work. Although it seemed like a very busy morning, the team remained professional and well-organised.
01 April 2026
No issues, Jordan was great throughout the day.
01 April 2026
Polite staff
31 March 2026
Thank you for your professional repair service on my Mini Cooper Clubman. I would especially like to thank Joshua Mason for his dedicated follow-up throughout the repair process and for providing clear and professional information.
31 March 2026
Effortless process from inception to completion
31 March 2026
Very efficient check-in which I did online beforehand. I was waiting for MOT and service and it was done within time specified and I was kept up to date on progress.
30 March 2026
Was kept up to date via text which was useful due to being deaf. The video showing what they have checked was good too.
30 March 2026
Polite, prompt and efficient service
29 March 2026
As the Mini's engine and exhaust system had to cool before work on the minor oil leak and the exhaust system bracket could commence, Jordan took the opportunity to vacuum and wash the Mini prior to commencement of the work, thus saving time.
29 March 2026
Very satisfied.
28 March 2026
Helpful staff, good comms, good timekeeping.
28 March 2026
Excellent customer service and care from Bradley.
28 March 2026
Repairs were made to our Mini in a completely satisfactory way and the whole appointment was handled efficiently and professionally by Naim.
26 March 2026
Did an MOT and cleaned the car within the expected time frame as I was waiting
25 March 2026
All done in good time , polite team .
25 March 2026
Very helpful staff and kept me updated
25 March 2026
Staff were helpful and friendly
25 March 2026
Efficient courteous and good value. Thank you!
24 March 2026
To have the fabric roof replaced. Great job ?? Jordan was a great help and was kept informed and up to date with progress
24 March 2026
I was really disappointed as normally service is good. However I had to change my date due to the hire not being available but this only came about when I asked if it was still there following a call about my appointment for the original date
23 March 2026
The team were really friendly and the work was really well done.
23 March 2026
Was kept informed on time scale by Stephen who was attentive. I wasn't given the option to book a timed slot when I booked the appointment. Also I asked for a couple of marks to be looked at and I also showed interest in changing my car!
22 March 2026
Good friendly welcome on arrival, Receptionist was excellent
21 March 2026
Centre was easy to get to and well presented
21 March 2026
Friendly kind and great at keeping me informed
19 March 2026
first class service, exceeded expectations
FIND Group 1 Farnborough.
Address
- 105 Farnborough Road, Farnborough, Hampshire, GU14 6TL
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01252 882 516
Farnborough as well as surrounding areas including Aldershot, Fleet, Camberley and Farnham
Address
- Lysons Avenue, Ash Vale, Surrey, GU12 5QF
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01252 882 317
Farnborough as well as surrounding areas including Aldershot, Fleet, Camberley and Farnham
11 June 2026
N/A