OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
153 ratings and 121 comments received in the last 90 days.
24 February 2026
Friendly knowledgeable and helpful staff.
18 February 2026
The sales ladies at Farnborough were very helpful however I did experience very stressful situations caused by administrative errors further up the chain and I felt I had to complain to CEO Mark George as Farnborough were unable to register my mini
13 February 2026
Cat has been a star from start to finish, explained everything clearly and took the time to ensure I was happy with everything.
13 February 2026
Rasheed was fantastic, kept us up to date throughout the whole process.
10 February 2026
The dealership were fabulous throughout, always friendly and approachable, and they kept us informed regarding tyr protracted delays in delivery
04 February 2026
Libby and Tom were excellent. Very supportive, very understanding and we are very happy with our new Mini.
04 February 2026
Libby was great with us She answered any questions we had and made us feel very welcome
28 January 2026
Jack is knowledgeable and made the experience smooth and efficient
28 January 2026
I've updated my Mini and love the new model and features
01 March 2026
Very efficient. Kept me fully informed.
01 March 2026
Great servive
28 February 2026
Expectations completely met
28 February 2026
Good service
25 February 2026
Excellent service from Jordan and the engineers.
24 February 2026
Great service, friendly and helpful people and I was kept informed throughout. Thank you
24 February 2026
Always a very easy quick drop off and check in service, staff always on hand to help, kept informed too, with a video summary
24 February 2026
confusion over timing of the MOT booking, not easy to get an answer the day before booking date
22 February 2026
Because I'm satisfied because I
21 February 2026
As i found that my tyres were well under the required pressure, i had a message on the screen of my mini after the service indicating that there was an issue with the tyre pressure. I assume that they were incorrectly set during the service.
FIND Group 1 Farnborough.
Address
- 105 Farnborough Road, Farnborough, Hampshire, GU14 6TL
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01252 882 516
Farnborough as well as surrounding areas including Aldershot, Fleet, Camberley and Farnham
Address
- Lysons Avenue, Ash Vale, Surrey, GU12 5QF
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01252 882 317
Farnborough as well as surrounding areas including Aldershot, Fleet, Camberley and Farnham
01 March 2026
Despite some confusion following the closure of the Hindhead branch from which I bought my car, the follow on process and collection from the Farnborough branch was excellent