OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
160 ratings and 102 comments received in the last 90 days.
10 April 2024
Very smooth process
04 April 2024
Rashid was very patient and professional throughout the whole process and kept me well informed. He was a pleasure to deal with in person and also answered my email queries promptly.
01 April 2024
Rashid was excellent to deal with - knowledgeable about both Mini and Motability scheme. Kept me up to date with order progress and delivery date.
29 March 2024
Extremely well looked after. Kept up to date on all aspects of purchase. It was always nice to go to the show room as the staff were always friendly
28 March 2024
I was kept up to date with the delivery process, picked my new car up when it was convenient for me, an a full tank off petrol.
27 March 2024
the process of discussing what car to get, pricing and features were an overall good experience and all my questions were answered satisfactory. However, I felt the day of receiving the car, everything was super rushed, attention to detail was bad.
19 March 2024
Very helpful and knowledgable
18 March 2024
Courtney made it so easy and stress free when getting my new mini
14 March 2024
I bought my Mini from farnborough mini where I was assisted by Courtney McCarthy. She was very friendly and never hesitated to explain me every single thing. she was very friendly and easy to communicate with. She made the whole process very smooth.
01 May 2024
As I had amazing service on my second visit ,first visit awful by David .charlie is an asset to the company
01 May 2024
Charlie was above and beyond helpful. Good communication throughout the day, very patient and really tried to help with an issue on the car.
29 April 2024
From assistance call to collection / everything was great. Ashleigh in particular could t have been better
27 April 2024
Everything went as expected and was looked after very well
24 April 2024
Charlie always keeps me informed as to how the service is going and offers great customer support, the videos from the health check let's you see for yourself the condition of your car and very informative, I run two older mini's so that is great.
24 April 2024
All completed before advised time
22 April 2024
kept me informed on progress
22 April 2024
punctual, efficient
19 April 2024
Solve my problem in one day.
18 April 2024
Easy to book, convenient sign in, timely, informative, and a clean car returned to me.
18 April 2024
Agreed the price and collection date and stuck to it