OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
139 ratings and 99 comments received in the last 90 days.
04 July 2025
It was much more difficult process than previous 2 times I've got a new mini. Took a long time to get order details, phone calls weren't returned, too many emails & online forms and had to chase for reg number 2 days before handover
03 July 2025
Really happy - everything was handled so smoothly from start to finish. The team were friendly, professional and made the whole thing feel really easy. I felt looked after the entire time, especially during the handover.
07 June 2025
I was really pleased until a small dent was spotted on my brand new car before I left the showroom. It was picked up and fixed a couple of days later but it did take the shine off the experience.
04 June 2025
A great hand over experience from Jack and constant communication throughout the process
04 June 2025
Calories was very professional and helpful
02 June 2025
The sales team, particularly Rashid, is honest, helpful and patient. When I need my next mini, I will go to Rashid!
27 May 2025
As always the service I received from Rashid and his team was excellent. And in his absence Brogan bridged the gap. Great team and I was looked after very well
26 May 2025
Callum was brilliant and very helpful it was a pleasure doing business with him. He was very helpful and very polite.
22 May 2025
Very helpful and professional. I felt confident of receiving a very competent service from them.
10 July 2025
As always, the service experience was excellent from start to finish. Very professional staff providing in-depth technical expertise and management in all aspects of my service appointment.
10 July 2025
As above
09 July 2025
MOT was quick and i was kept updated the entire time which i appreciated
09 July 2025
Could not do more
08 July 2025
Overall competency and personable
08 July 2025
Delivered on expectations
07 July 2025
Finn was great and super polite and helpful
07 July 2025
Charlie is always very helpful, friendly and communicative.
06 July 2025
Whole process was smooth
04 July 2025
Great customer service
08 July 2025
Reasonably straightforward