OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
155 ratings and 107 comments received in the last 90 days.
14 March 2025
Callum was a real pleasure to deal with, from start to finish he was in hand to help, even checking in that all was ok a few days after collecting my car. Tom in finance was always great, helping get everything done in time before collection.
06 March 2025
Used same Mini centre throughout mini ownership and had excellent service
04 March 2025
Rashid made us feel very welcome along with his colleagues. Rashid delivered the car for me
04 March 2025
Very good sales man in Jack Cummings.
04 March 2025
At the time of considering an upgrade we were given enough information and time to make the decision to purchase. No hard sell, respectful time allowance
03 March 2025
Rashid kept me up to date with the order and sent clear communications on what to expect and what I needed to do for a smooth transition.
01 March 2025
Lovely professional team
28 February 2025
Jack was excellent throughout.
26 February 2025
Even though there was a significant delay in getting my car, the team lent me a car and kept me updated on progress so that I didn't have to worry.
16 March 2025
I was met by a very polite person and helped with the key drop system. I asked for the car to be ready earlier than was suggested and it was. The advisor dealing with the payment etc was also very polite and pleasant
16 March 2025
Problem not resolved yet! Boot left in a mess! All my settings messed up!
15 March 2025
Great customer service, thank you
13 March 2025
I was treated with great respect.
13 March 2025
No drama's great people to work with
13 March 2025
The front of house staff are always very welcoming. Phoebe who was assigned to me for the day was fantastic. She was very helpful and kept me up-to-date promptly.
13 March 2025
Charlotte always takes great care of both my mini's, always keeps me informed on all aspects of the work that needs to be done, and progress on them when in the workshop. They are gen 1 and gen 2 mini's, so always more than a little service.
12 March 2025
We were offered a complimentary wash and valet of our mini as we have had it for a year. It really needed it and looked amazing when finished! We also had some tech questions which Callum took us over.
12 March 2025
Fast efficient friendly staff, repair was carried out quickly under warranty. Steering column replaced at short notice.
11 March 2025
You didnt quite solve my Qs re on-board sat nav
16 March 2025
Good service