About Your Local MINI Retailer | Group 1 Farnborough

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OUR CUSTOMER REVIEWS

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

171 ratings and 99 comments received in the last 90 days.

04 September 2024

Great service listened to what I wanted

04 September 2024

As above

03 August 2024

Excellant care, everything explained well and Rashid was very polite and considerate.

02 August 2024

A few problems existed last minute at getting my JCW Countryman released from Mini UK but it was released on the day as requested

30 July 2024

Rashid is great, not pushy at all and I know that he did the best he could for me

26 July 2024

The centre is well laid out with all the new models and Rashid was quick welcome me back into the centre and discuss options for a new car and kept me update with where the car was and when it was due.

25 July 2024

Excellent service Courtney was brillant

11 July 2024

Did what we asked

11 July 2024

Courtney was polite, friendly and went out of her way to be helpful.

08 July 2024

Very happy about this shopping experience

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04 July 2024

The delivery experience ran very smoothly and the team were on-hand throughout to assist. Courtney and her team were very friendly and provided exceptional customer service both during and after the purchase.

03 July 2024

Excellent service, communication and experience.

30 June 2024

Rashid really helped us understand the options available and took the time to talk them through.

28 June 2024

I was kept updated throughout the 6 month process from ordering to delivery. The staff were friendly and efficient during the collection and paperwork process.

27 June 2024

Felt like he was excited with us which was really nice!

15 September 2024

Service, MOT and update of satnav and aircon all completed in a timely fashion

15 September 2024

Friendly and efficient

15 September 2024

Well looked after and kept informed

14 September 2024

Helpful and reasonsble priced and kept you informed at all times .

14 September 2024

Louis Denton looked after me and my car while it was having an MOT.

09 September 2024

No complaints

09 September 2024

good cheerful service

09 September 2024

Customer is the King at Farnborough Group 1. Special mention to Rashid as he is the primary reason for us buying a Mini. We had plans of buying Audi, but Rashid's top class experience pulled us towards Mini. Great job Rashid...

09 September 2024

Great service

04 September 2024

Everything explained. Car handed back clean and tidy.

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03 September 2024

Phoned to book my service as it was overdue very helpful receptionist Dawn Young got me booked in for the next day very grateful. Then looked after by Lewis at the service centre again very helpful and professional.

02 September 2024

It should read completely satisfied due to efficiency and freindly environment.

01 September 2024

The friendly personal service makes me stay with Mini

01 September 2024

I have given 5 stars as Charlotte kept me informed as to how my mini was getting on during its service. She also managed to make sure an issue I had requested be sorted twice before, was sorted this time.

01 September 2024

Informative, timely servicing.

30 August 2024

Nice people and I appreciated them sitting down with me and talking it theough

30 August 2024

Helpful

28 August 2024

Kept me informed on everything

28 August 2024

All good - Charlie was excellent

28 August 2024

Very happy, all my concerns and requests were dealt with efficiently including a warranty job which im very thankful for and I believe in a fair time period as well.

28 August 2024

No issues

27 August 2024

All went well

27 August 2024

Great on-going feedback

27 August 2024

Excellent service all round.

26 August 2024

Charlie Hyde looked after me and is a credit to your company. Professional, friendly and efficient.

24 August 2024

Kept me up to date and the service was very quick

22 August 2024

Quick service. On time and again friendly staff

18 August 2024

Job done satisfied.

14 August 2024

Kept informed, wasn't disturbed as advisor knew I was in a meeting. Great coffee, too

13 August 2024

Poor audio quality of car inspection video - some details were hard to understand. The person doing the inspection also recommended changing the tyres. They are brand new, and only been on for a month. Otherwise it was fine.

13 August 2024

All went well...kept informed througout

11 August 2024

Very professional and efficient.

11 August 2024

Very good on communication. Would have been nice to get the aircon recharged though..

08 August 2024

Easy to book an appointment, all completed in the time stated, pleasant helpful staff.

05 August 2024

Easy to book, great service and friendly staff.

05 August 2024

Charlie called to reconfirm the appointment, explained my car's service details patiently, and provided good follow-up. I appreciate the brilliant work by the technical and car cleaning teams. Definitely 5 stars.

05 August 2024

Good communication.

04 August 2024

The service was simple to organize, at a time convenient to us, and completed without issue

03 August 2024

Because of the aforementioned last visit your standards thus far have been so high this seemed like an own goal

02 August 2024

I wouldn't change anything

02 August 2024

As only because the receptionist was so efficient the other person I spoke to wasn't warm at all

01 August 2024

Service completed in time stated

01 August 2024

Warm welcome; kept up to date with the process; friendly, approachable staff; service completed to my satisfaction.

31 July 2024

Excellent service

27 July 2024

Sorted out problem

26 July 2024

The staff were courteous and efficient and created a positive experience while the car was there and the work undertaken.

26 July 2024

Good communication from service staff prior to the appointment sending me emails and reminders. Very polite ladies both at reception and with handover. Good detailed explanation of the service and MOT. Interesting video from tech in the workshop.

24 July 2024

Charlie was excellent

22 July 2024

Promised the use of the waiting room where I could have refreshments while I waited and none were available as coffee machine was out of order

22 July 2024

Completely happy with the service. My car was like new when returned.

21 July 2024

booking was easy, on line check in went well and was easy. the representative advised when car was ready. video of check on car was useful. collection went well - car was also cleaned to a good standard.

21 July 2024

easy drp off and pick up with up to date information

18 July 2024

Overall very good, did request free vac but wasn't done, wash was

16 July 2024

As always very efficient.

15 July 2024

There's always room for improvement

15 July 2024

Great service

15 July 2024

All went well.

14 July 2024

Knowledgeable friendly staff

14 July 2024

Kept informed, staff were very helpful

13 July 2024

Very friendly, knowledgeable staff. Great communication- love getting the video of my car sent.

12 July 2024

No issues

11 July 2024

Friendly helpful staff

09 July 2024

I keep coming back to this team.

09 July 2024

It was a MOT not a service. Staff and video report excellent

09 July 2024

Friendly, professional service. Excellent communication.

07 July 2024

Sorted everything perfectly. Excellent customer service.

07 July 2024

Pleasant environment

06 July 2024

Efficient & friendly service.

06 July 2024

Quick - no hassle

06 July 2024

Good communication from Charley and friendly and helpful

04 July 2024

The staff were amazing! I live an hour and a half away and came for my MOT as I originally bought the car from Farnborough's Mini. Will be come back every year, regardless of distance!

04 July 2024

From booking to collection of my car, everything went smoothly

03 July 2024

Smooth, trouble free

03 July 2024

Staff are very attentive. You have no worries as you no that your car is in good hands, and the car will receive the best care.

02 July 2024

Very organised, helpful

02 July 2024

Good communication- friendly staff, it works for me.

02 July 2024

Very friendly and helpful service, she couldn't do enough for me.

01 July 2024

Accurate quote and efficient service

30 June 2024

Very happy with work that was done.

30 June 2024

Flexibility when booking in, options given for additional services with no pressure to opt in, communication is clear and timely, service is good, efficient and informative.

25 June 2024

Phoebe Prince gave outstanding customer service. Terry also gave me a lift home when I discovered my driving licence was out of date and I could not use one of your loan cars.

24 June 2024

Charlie was very helpful as was the young man who checked me in.

23 June 2024

From the moment I arrived was attended to and get full informed through the service process.

22 June 2024

Great communication and Charlie who I was dealing with was just amazing.

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