- Home
- About Group 1 Farnborough
- Group 1 Farnborough Customer Reviews
OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
186 ratings and 153 comments received in the last 90 days.
30 May 2026
Everyone we dealt with was superb, really helpful, keen to explain all issues and made us feel very welcome. The service from Cat, Brogan and Jack was excellent.
30 May 2026
We were satisfied with the service provided by Jack and Rashid during the whole process till handover of our car
29 May 2026
Excellent care and support from Cat Clark in Farnborough- couldn't fault her knowledge and advice and help
27 May 2026
Cat was great. From my initial enquiry through arranging an extended test drive to the purchase and hand over, Cat was at all times unhurried , helpful and patient. She clearly knows the cars, answering all queries clearly and concisely.
23 May 2026
Excellent service
11 May 2026
Rashid has been brilliant from the initial conversation through to handover
08 May 2026
Great reception when arrived Rashid was brilliant. The unveiling the instruction to use the vehicle the attention to detail in explaining all the instruments how they worked . Having dealt with Rashid before did not expect anything different.Chas
06 May 2026
Rashid looked after us very well, gave excellent help and advice and guided us through the process.
06 May 2026
Rashid at Farnborough was outstanding, he gave excellent customer service and couldn't have improved, we would give him 100 stars! The centre was beautifully designed and professional. Plus having water for dogs and being dog friendly was great.
05 May 2026
Catherine and Jack are helpful and response quick
01 May 2026
Rashid did an outstanding job once again (this is the 8th Mini in our family) and is definitely our trusted advisor. He has shown time and again that he is focused on the best car for us and his guidance and support is very much appreciated.
29 April 2026
Cat Clark was incredibly helpful and patient
21 April 2026
Wry friendly and helpful
15 April 2026
Rashid Lamjafjaf was exemplary. He was patient, knowledgeable, calm with a professional but friendly manner. He explained everything without being pushy or time wasting, and is very good at his job. The experience with him was smooth and enjoyable.
09 April 2026
Rashid was helpful and kept us informed all the way through
06 April 2026
Great communication throughout & perfect delivery
06 April 2026
Salesman Raj was brilliant .He answered every question we had and he knew everything about the car . Thats why ive given 5 stars would have given10.
05 April 2026
We had a lovely experience visiting the Farnborough showroom. We were looked after by Jack Cummings. He is very knowledgeable, courteous, full of energy, and we love his enthusiasm for the brand. The whole process from beginning to end was faultless.
02 April 2026
The whole process from start to finish was seamless. The attention to detail was great and Jack explained everything throughout.
02 April 2026
Excellent customer service and support throughout the journey to the new car. Lots of extra little touches and communication was great throughout.
01 April 2026
Callum was great very helpful and informative I had a delay getter no my car purchased in September and picked it up 31st March Then on the day I picked the car up the finances were not completed so had to wait 2 days as over the weekend
31 March 2026
Jack was great, helpful and exceptionally friendly throughout the process
30 March 2026
Despite the change in dealership, I still feel like I was looked after when it must have been difficult taking on new customers halfway through the process.
30 March 2026
Excellent service from the team
24 March 2026
Rashid was very good at listening to our needs and explaining the car options and finance options XD
24 March 2026
Third mini purchased through Farnborough branch always consistently high standard of customer care. Kat who I dealt with in branch was friendly , knowledgeable and appreciated some of my IT challenges and worked through everything kindly with me
24 March 2026
Help given every step of the purchase and more crucially, with questions once the purchase has been made.
22 March 2026
Jack was extremely knowledgeable on all aspects of the car & sales process. He kept in touch throughout & answered my questions quickly.
21 March 2026
Professional without being "pushy", Helpful and Informative, listened to my requirement/desires and gave a number of options. I was allowed to make my decisions without the usual "Salesman Pressure".
21 March 2026
Rashid is fantastic, gives very good advice and is very helpful and respectful . This is the second time I have purchased through Rashid
19 March 2026
Incredibly personable service from all at this mini centre; it really makes the difference when purchasing a car
16 March 2026
Smooth process, kept up to date & felt at ease.
16 March 2026
Kept well informed of the progress throughout
16 March 2026
Jack was exemplary in looking after the two of us, particularly the main buyer, Gill. Patience, understanding, and listening to Gill's concerns stood out among many qualities.
12 March 2026
Friendly customer service within the showroom. Rashid provided good support and followed up proactively to questions and emails. He also provided a good overview of the car on the collection day.
12 March 2026
Rashid was extremely helpful and his communication was excellent
11 March 2026
Great experience from start to finish, no issues at all. I asked a million questions and Jack answered them all. I felt listened to and looked after, and attention to detail was spot on. Very happy with how I was treated and looked after.
08 March 2026
Rashid at Group 1 was really on the ball and nothing was too much trouble and all done at our pace. Couldn't ask for more
28 May 2026
Efficient. Easy on-line booking and checking in. Self service check-in on arrival works well with no queue. Car ready when requested. No complaints at all.
28 May 2026
Very efficient reception. Service carried out in good time. Feedback from Jordan throughout.
28 May 2026
Very efficient
27 May 2026
Nothing to add
27 May 2026
Car went in on time & completed on time.
27 May 2026
Great service as always.
27 May 2026
Friendly helpful staff. Fully informed of work to be carried out and cost at time of booking appt
27 May 2026
Car was serviced & washed without any issue & in a timely manner. I received regular progress reports & my advisor was helpful & friendly.
23 May 2026
Friendly staff, good service. Could have done with a bit more space to be able to work from.
23 May 2026
Professional service
23 May 2026
Kept up to date with progress, contacted regularly. Everything good
23 May 2026
Excellent service. Very efficient. Very polite staff and the coffee was much appreciated whilst waiting.
22 May 2026
Excellent communication & prompt updates on progress with the service
20 May 2026
Great value for money
19 May 2026
Although the repair did take two days to complete, I was kept informed and it was pleasing to have the the service engineer to explain what was done and willing to answer any questions.
19 May 2026
I was able to secure an appointment with a reasonable wait. On the day evrything was on time and clearly explained.
18 May 2026
All went well and in time frame
18 May 2026
Brad was fabulous and ensured I got my mini back by lunchtime which was just what I needed.
17 May 2026
Good communication and no hidden extras
17 May 2026
The service has been excellent from the initial appointment and test drive, regular communication by email right up to the collection of the new car. My contact, Rashid, was great, took his time to communicate with me as I'm Deaf.
13 May 2026
Professional/helpful staff, good communication, prompt service, pleasant reception/waiting area.
12 May 2026
Service is always top notch
11 May 2026
I have already taken part in a telephone survey and don't wish to do more.
09 May 2026
Informed how service was going throughout the day.
08 May 2026
Just that all went well,had no issues
06 May 2026
Good communication, ease to book, hassle free service
06 May 2026
I was kept informed about when my car would be ready. Jordan called to suggest a service because it was due in June so that saved me a trip back
04 May 2026
Sean kept me up to date with the progress of my car, so there was no wondering on how it was getting on in the workshop.
04 May 2026
Jordan was very helpful and explained everything in detail what was going to happen and the timings, which worked out quicker than expected.
04 May 2026
Kept me informed. Including minor delay and the rectification for it.
03 May 2026
good timely service.
03 May 2026
Everything happened very smoothly
03 May 2026
Grumpy to have to travel to Farnborough now but service spot on!
02 May 2026
I booked my car in for a diagnostic, I dropped it off at 9am and at around 2.30 pm I was called to say my car was about to go in, I would get a call back in 2 hours with an update, I was called back, but was told that they hadn't looked at my car!
30 April 2026
What started out as a not so great experience was turnt around by Josh. He ended up helping speed things up and in the end we had a better experience
30 April 2026
Great communication
29 April 2026
Everything went smoothly from start to Finish. Talked through all with Jordan (A very polite and knowledgeable young man) on collection of car. Happy with everything thank you.
29 April 2026
The guys were friendly and thourough amd made sure my car was in tip top condition before sending it home.
28 April 2026
Friendly & efficient service. With high quality of workmanship. Very pleased.
27 April 2026
Slick service
27 April 2026
Very professional
25 April 2026
Excellent customer service.
23 April 2026
The service was great
22 April 2026
Excellent experience
22 April 2026
Service was vey good, waiting time was perfect , everything with mechanics were great
21 April 2026
Very helpful and accommodating. When they realised I had an issue staying/waiting all day for my car to be serviced they prioritised it so I didn't have to wait all day.
20 April 2026
Was kept informed throughout and very polite to me
20 April 2026
Great experience! The team did a wonderful job of keeping me in the loop from start to finish.
19 April 2026
Detail explanation of car problems
15 April 2026
ALL staff were very welcoming, polit and very helpful. Especially keeping me informed of progress being made with the work being don.
14 April 2026
I was well looked after by Josh who was very understanding with my lack of
14 April 2026
Thorough examination of the car and feedback, kept informed of progress, even the setbacks.
13 April 2026
Well done and nicely explained as to what was being done. Kept me informed on the progress
12 April 2026
My car has a 2014 plate and is actually a 2017 car, after my service and MOT, your member of staff didn't realise this, he said, oops, that caught me out! And couldn't really give me a price on my next service, NOT ENOUGH CHARACTERS TO FINISH!!
09 April 2026
A very warm, polite and professional welcome on arrival and work was completed within the timeframe I was given - it was actually completed before!
09 April 2026
Always a very professional job
08 April 2026
Good communication throughout visit from my customer adviser.
08 April 2026
Prompt service
08 April 2026
From start to finish the process was very easy and everyone very helpful
06 April 2026
Your customer service Agent Jordan was excellent
06 April 2026
The service I received was excellent
05 April 2026
First class service throughout
05 April 2026
Very helpful, great communication from Josh especially
05 April 2026
Efficient and communicative
04 April 2026
Very smooth, efficient service, good value.
01 April 2026
The agent, Jordan, was so very helpful. He kept me up to date all the time so I knew exactly what was going on.
01 April 2026
Polite staff
01 April 2026
No issues, Jordan was great throughout the day.
01 April 2026
Vehicle was collected in an unroadworthy condiction and had to be returned for the fault to be rectified. The vehicle clearly had not been road tested before it was released from the workshop. Refer to telephone feedback given to Group 1.
01 April 2026
Good service, no issues
01 April 2026
I was very satisfied with my experience. The check-in process was quick and efficient, which was especially important as I dropped my car off before work. Although it seemed like a very busy morning, the team remained professional and well-organised.
31 March 2026
Effortless process from inception to completion
31 March 2026
Thank you for your professional repair service on my Mini Cooper Clubman. I would especially like to thank Joshua Mason for his dedicated follow-up throughout the repair process and for providing clear and professional information.
31 March 2026
Very efficient check-in which I did online beforehand. I was waiting for MOT and service and it was done within time specified and I was kept up to date on progress.
30 March 2026
Polite, prompt and efficient service
30 March 2026
Was kept up to date via text which was useful due to being deaf. The video showing what they have checked was good too.
29 March 2026
As the Mini's engine and exhaust system had to cool before work on the minor oil leak and the exhaust system bracket could commence, Jordan took the opportunity to vacuum and wash the Mini prior to commencement of the work, thus saving time.
29 March 2026
Very satisfied.
28 March 2026
Excellent customer service and care from Bradley.
28 March 2026
Helpful staff, good comms, good timekeeping.
28 March 2026
Repairs were made to our Mini in a completely satisfactory way and the whole appointment was handled efficiently and professionally by Naim.
26 March 2026
Did an MOT and cleaned the car within the expected time frame as I was waiting
25 March 2026
Very helpful staff and kept me updated
25 March 2026
Efficient courteous and good value. Thank you!
25 March 2026
Staff were helpful and friendly
25 March 2026
All done in good time , polite team .
24 March 2026
To have the fabric roof replaced. Great job ?? Jordan was a great help and was kept informed and up to date with progress
24 March 2026
I was really disappointed as normally service is good. However I had to change my date due to the hire not being available but this only came about when I asked if it was still there following a call about my appointment for the original date
23 March 2026
The team were really friendly and the work was really well done.
23 March 2026
Was kept informed on time scale by Stephen who was attentive. I wasn't given the option to book a timed slot when I booked the appointment. Also I asked for a couple of marks to be looked at and I also showed interest in changing my car!
22 March 2026
Good friendly welcome on arrival, Receptionist was excellent
21 March 2026
Centre was easy to get to and well presented
21 March 2026
Friendly kind and great at keeping me informed
19 March 2026
first class service, exceeded expectations
18 March 2026
Jordan was excellent and kept me updated daily on the progress with my car
18 March 2026
I was kept up to date at all times by Jordan during the service so knew how long it would take and at what stage it was at.
17 March 2026
Very easy everything explained and kept updated. Did not like the automated appointment confirmation system , did not appear British ,looks like a scam, needs changing.
17 March 2026
On collection I was left waiting for approximately 15-20mins and there were at the time no other customers. The receptionist was polite and notified the advisor I was waiting. His attitude was poor and dismissive as to why I was kept waiting.
17 March 2026
Good helpful nice
16 March 2026
Very happy with both the service and my point of contact Jordan. However my car wash, although complimentary, wasn't of the normal standard.
16 March 2026
Truly great trained staff loads of experience
16 March 2026
I did mention a peculiar incident I had with the stop start a few days before service. On completion nothing was mentioned about this?
16 March 2026
Very good care and attention
16 March 2026
Very friendly, timely and professional
15 March 2026
The technician was friendly and professional. Explained everything in detail and did not force to take decisions. Gave a clear pros and cons which I truly appreciate.
15 March 2026
Very good service
14 March 2026
All sorted
12 March 2026
The interior of the car was left a little dirty
11 March 2026
Easy to book in helpful throughout
10 March 2026
Friendly, appointment on time, helpful service staff
09 March 2026
Booking was smooth and easy and I was kept informed.ws throughout the service
08 March 2026
Great and speedy service.
07 March 2026
Despite the wait of 4 hours, customer service and reception kept me informed.
06 March 2026
Always very professional service and kept updated on issues
FIND Group 1 Farnborough.
Address
- 105 Farnborough Road, Farnborough, Hampshire, GU14 6TL
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01252 882 516
Farnborough as well as surrounding areas including Aldershot, Fleet, Camberley and Farnham
Address
- Lysons Avenue, Ash Vale, Surrey, GU12 5QF
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01252 882 317
Farnborough as well as surrounding areas including Aldershot, Fleet, Camberley and Farnham
30 May 2026
The whole process has been smooth from ordering to the collection of the new car. My salesperson, Rashid, kept me informed with updates throughout, and he was very thorough by writing/typing everything down for me as I'm Deaf.